The domain name www.Vringra.com.com and the mobile application Vringra.com (hereinafter collectively referred to as the ‘Website’) is owned and managed by Saisir global technologies pvt ltd (hereinafter referred to as “Vringra.com“). The term ‘VRINGRA.COM‘, ‘Company’, ‘us’, ‘we’ or ‘our’ refers to Saisir global technologies pvt ltd. The term ‘User’, ‘You’ or ‘Your’ refers to a consultant, including medical practitioners, and/or health care provider (individual or institution) enlisted on the website or desirous of being listed on the website; a patient, his/her representatives or affiliates; any person in need of healthcare services either for himself or his affiliates, and/or any user or viewer of this website. The term ‘Third Party’ refers to any person, natural or juristic, other than Vringra.com and the User.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
When you access our services through e-mail or call back facility or any other form of correspondence, we may directly collect information required to make the required facility available to you. Such information relates to your identification, location, medical history and related information. Your continued patronage with the website and the services there under imply your consent to the collection and use of your personal information by Vringra.com.
WHAT WE COLLECT:
We may collect the following information-
Name of the User;
Contact Information including email address & phone number;
Demographic Information such as gender, City, postal code;
Any other information termed as “Sensitive Personal Data or Information” as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, enacted under the Information Technology Act, 2000;
Payment Information including but not limited to credit/debit card information, bank account details, any other information required to process the payment for use of website/services and/or for availing products and services from the website;
Call data records;
Any other information required to tailor the products and services to your requirements;
Other Information relevant to service enquiry, customer surveys and/or offers.
SENSITIVE PERSONAL DATA OR INFORMATION:
According to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, “Sensitive Personal Data or Information” of a person means such persona information which consists of information relating to:
Financial information such as Bank Account or credit card or debit card or other payment instrument details;
Any detail relating to the above clauses as provided to body corporate for providing service;
Any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.
The user may access the website without creating an account or disclosing information; however, in order to have full access to all the services of the website, you must register with Vringra.com and have an account on the website. You may be required to provide certain personal information like name, address, e-mail id, age, gender, user id and password, among others and also valid account information in order to process payment for the services under the website. There could be additional fields where furnishing the information is optional. You may choose to furnish such information in order to help Vringra.com serve you better and customize the health services for you and to receive promotional offers from Vringra.com. Alternatively, you may also choose not to furnish such optional information. However, in such case, Vringra.com may not be able to provide certain personalized services for you.
CANCELLATION OF ACCOUNT:
If you wish to cancel you existing Vringra.com account and no longer wish to avail our services, you may make a request to Vringra.com and we shall delete your account from the website. However, we may retain the information until the completion of services to be provided on the website. We will not retain the information for any purposes other than the purposes for which Vringra.com may lawfully use. Vringra.com may also retain the information furnished by you in case you wish to revive your account on the website. Vringra.com may use the information furnished by you for research, statistical analysis, business intelligence and other data analytics by maintaining the anonymity of the user. Your cancellation of the account on the website terminates your relationship with Vringra.com and you will no longer be able to avail all the services of Vringra.com, unless you either revive your account or create a new one.
The users may visit the website casually without registering and creating an account on the website. We do not collect any sensitive personal data or information from such visitors. However, in case they wish to avail full services of the website and have full access to the website, they may be required to create an account.
The user must read this Policy along with the Terms and Conditions before availing services under the website. Continued use or browsing through the site shall imply the user’s acceptance to all the terms and conditions mentioned in this Policy as well as the Terms and Conditions. In the event that any user does not agree to any of the clauses or terms and conditions mentioned under this Policy, such user may immediately cease to use the website.
The information furnished by you to the website is categorized as Sensitive and Personal Data or Information. The user understands and agrees that disclosure of such information to Vringra.com is voluntary.
It shall be your sole responsibility to maintain the accuracy and correctness of the information furnished to us. Any changes, addition, deletion or modification to the personal information shall be immediately notified to Vringra.com by writing into Vringra.com. We will ensure that the information will be updated at the earliest instance.
By furnishing the information to Vringra.com, you agree that you have furnished the information voluntarily and agree to Vringra.com’s use, access and disclosure of your information for the purposes of providing services to you, for commercial purposes and for research, statistical analysis, business intelligence and other data analytics purposes.
Vringra.com does not warrant or represent the authenticity of any of the information furnished in the website or in any of the services provided. Vringra.com specifically disclaims any liability and claim with regard to any of the services provided to you.
You shall ensure that the Account information furnished by you is true, accurate and complete. Vringra.com reserves the right to indefinitely suspend or terminate the User account or block access to the website in the event Vringra.com has reasonable grounds to suspect that the information furnished by you is false, inaccurate, inadequate and incomplete.
If, at any point in time, it is found out that you have provided false, inaccurate, inadequate, fraudulent and incomplete information, Vringra.com reserves the right to deny access to the website and services offered there under to its new/existing users and you shall be liable to indemnify any loss or damage caused to Vringra.com because of such false, inaccurate, inadequate, incomplete and fraudulent information adversely affecting Vringra.com or its users.
Vringra.com may periodically send promotional emails and messages, including phone calls, about new products, special offers or other information which we think you may find interesting using the email address and phone numbers which you have provided. If there is any change in the mailing information or phone number, the User may update the same in their Vringra.com account on the website.
SHARING YOUR PERSONAL INFORMATION:
We do not trade, rent or otherwise transfer or disclose the users’ personal information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, investors and trusted affiliates for required purposes. However, Vringra.com shall not be responsible for the confidentiality and security of information by such business partners, investors and trusted affiliates. We may use third-party service providers to help us operate our business and the side administrator activities on our behalfs, such as sending out letters, mails or surveys. We may share your information with these third parties for those limited purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable managerial procedures to safeguard and secure the information we collect online. We have in place appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information and other data stored on the website. However, Vringra.com will not be responsible, in any manner, for breach of security, or for any actions and omissions of the third parties beyond the control of Vringra.com including but not limited to hacking, data diddling, cyber-attacks, acts of government, breach of security and confidentiality, unauthorised access to the computer system and network, breach of encryption, amongst others.
NON-PERSONAL IDENTIFICATION INFORMATION:
Vringra.com may collect non-personal identification information about Users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Sites, such as the operating system and the Internet Service Providers utilized and other similar information. The Non-Personal Information of the user will not be disclosed to any third party. However, Vringra.com may disclose the information to any of its investors and other affiliates for the business purposes of Vringra.com by maintaining the anonymity of the User.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps to analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website and you may not be able to access some of the features of the website.
ACCEPTANCE OF TERMS:
COMPLIANCE WITH CHILDREN’S ONLINE PRIVACY PROTECTION:
Protecting Privacy of all our users is of utmost importance to us. Registration to Vringra.com and the website is open for Major as defined under the Indian Majority Act, 1875 and for people who are capable of contracting as mentioned under the Contract Act, 1872. However, services can be provided to the minors upon express approval and consent by their parent/guardian. It is required of the parents and guardians of minors to control and supervise the online activities of the minor children and to set up appropriate parental controls to prevent the minors from disclosing sensitive personal information or data.
CUSTOMER GRIEVANCES REDRESSAL POLICY 2016:
In the present scenario of healthcare delivery, excellence in customer service is the most important tool for sustained business growth. Customer (includes the user of the website Vringra.com and the mobile application) complaints are part of the business life of any corporate entity. As a service organization, customer satisfaction is the prime concern for any products .Vringra.com believes that providing prompt and efficient service is essential not only to attract new customers but also to prevail over the existing customers. This policy document aims at minimizing instances of customer complaints and grievances through proper service delivery and review mechanism and ensuring prompt Redressal of complaints and grievances. The review mechanism will help in identifying the shortcomings in product features and service delivery. Customer dissatisfaction would tarnish the company’s name and image. Vringra.com policy on grievance Redressal follows the under noted principles: –
Customers will be treated courteously at all times.
Complaints raised by customers are dealt with fairly and in time.
A Complaint / Suggestion form is provided with all employees interacting with the customer.
Customers are fully informed of the avenues available to escalate their complaints / grievances within the company and their rights for an alternative remedy if they are not fully satisfied with the response.
We will handle all complaints efficiently and fairly as they can damage the company’s reputation and business if handled otherwise.
Our employees will work in good faith and without prejudice to the interests of the customers.
This policy document is made available on our Website. All employees of Vringra.com are made aware of the complaint handling process.
CUSTOMER, COMPLAINTS ARISE DUE TO:
The attitudinal aspects in dealing with customers.
Technological issues relating to the failure of transactions.
Skimming and phishing of accounts / passwords / emails, etc.
The inadequacy of the functions / arrangements available to the customers or gaps in the standards of services expected and the actual services rendered.
The customer is having every right to register a complaint if the services are not satisfactory.
Complaints can be made orally / over phone / e-mail / or through the Internet. If the customer’s complaint is not resolved within the given timeframe or if he is not satisfied with the solution, he can approach the Company Ombudsman or other legal avenues for grievance Redressal.
AWARENESS OF GRIEVANCE REDRESSAL SYSTEM:
At Vringra, the users’ experience is what we deliberate and focus on. This is why we listen and take the time to know our users and take their concerns seriously. Going skin-deep to analyze and scrutinize, how you would feel from the time you step-in to Vringra.comtill the time you’re done, helps us evolve and enhance our services. If a user has found our experience simple and incredible we know we are doing something worthy. However, when a user is concerned or has complaints we do everything we can to fix it and make it right.
SENSITIZING STAFF ON HANDLING COMPLAINTS:
Our staff undergoes regular training to ensure that consumers queries and grievances are handled properly. They are encouraged to work in a manner which helps us in building the consumer trust and confidence. This reflects in both the operations as well as the customer communications. Top reasons behind the consumer queries are analyzed and worked upon in a way which aims at removal of these reasons from the root. This helps in improving the overall quality of the service levels gradually.